At a880, we handle your information with a clear purpose: to run your account, process transactions through Nagad, Rocket and Upay, and keep your details accurate. This policy explains exactly what data we hold, how we use it, and what you can do if you want to review or correct it. Access and eligibility depend on your local law and eligible regions.
Account data handled directly
Nagad, Rocket, Upay transaction records
Your right to review and correct
Contact route for data questions
POLICY SCOPE DETAIL
How a880 Collects and Uses Your Information
When you open an account, we collect the details you provide during registration — your name, contact information, and any payment identifiers linked to Nagad, Rocket or Upay that you submit when funding or withdrawing from your wallet. We also collect device and browser session data automatically: IP address, session timestamps and the pages you visit within the site. This technical data helps us detect irregular activity and keep your account secure. We do not sell your personal information to third parties. We share data only where we are required to by applicable law, or with service partners — such as payment processors handling your Nagad or Rocket transaction — who are bound by confidentiality obligations. Cookies we set are limited to session management, language preference and analytics. You can adjust cookie settings through your browser without losing access to most site features. Any data we hold is kept only for as long as it is needed for the purpose it was collected. When that purpose ends, we remove or anonymise it. The specific retention period depends on the type of record and the requirements of applicable law in your eligible region.
Nagad transaction identifiers
Rocket wallet records
Upay payment data
Session and device logs
Cookie preference controls
WHAT THIS COVERS
Where This Policy Applies and What It Does Not Cover
This policy applies to information we handle directly through a880 — your registered account, your transaction history and the data generated when you use the site. It does not extend to third-party websites linked from our pages, or to the data practices of payment processors you connect through your Nagad, Rocket or Upay app. Review the privacy terms of those services separately, as we do not control how they handle your information. Availability of account features and the scope of data handling may vary depending on your local law and eligible region.
Account Access Data
We collect login identifiers, device fingerprints and session records tied to your registered account. This data is used only to authenticate your access and to flag unusual login patterns that could indicate unauthorised activity on your account.
Transaction Records
Deposits and withdrawals processed through Nagad, Rocket or Upay generate transaction references stored on your account. We keep these records to resolve disputes and meet any reporting obligations set by applicable law in your eligible region.
Site Content Interaction
Pages you visit, game sessions you open and features you interact with generate anonymous analytics data. We use this to improve the site experience. This data is not linked to your personal identity in the analytics reports we review.
Third-Party Services
Payment apps such as Nagad, Rocket and Upay operate under their own privacy terms. Links to external sites from our pages are also outside this policy's scope. We are not responsible for how those services collect or store your data.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
You have several practical options available to you when it comes to the data we hold on your account. You can request a copy of the personal information tied to your registered profile, ask us to correct anything that is inaccurate, or raise a question about how a specific piece of data is being used. To review your account details, open the account settings page after logging in — your registered contact information and linked payment method references are displayed there. If you spot an error in your records, use the account edit fields directly or contact our support team and we will update the record on your behalf. You can also raise a question about retention — how long we hold a specific type of data — through our published contact routes. We will respond to data requests within a reasonable period. Note that some records, such as transaction logs for Nagad or Rocket payments, may need to be retained for a minimum period under applicable law even after you make a deletion request.
Review Your Records
Log in and open the account settings page. Your registered name, contact details and transaction references from Nagad, Rocket or Upay are listed there for your review.
Correct Account Details
Edit fields in your account profile directly, or contact support with the specific correction needed. We update the record and confirm the change once it is processed.
Raise a Data Question
If you want to know why a specific data point is held or how long we keep it, send your question through our support contact route. We will give you a plain answer tied to this policy.
Request Data Removal
You can ask us to remove your personal data where no legal retention obligation applies. Submit the request through our support route and we will confirm what can be removed and what must be kept under applicable law.
REACH OUR TEAM
How to Contact Us About This Policy
If you have a question about this privacy policy, want to make a data request or need to flag a concern about how your information is handled, our support team is the right place to start. Use any of the contact routes published on the site. All privacy-related queries are handled by the same team that manages account support — so if your question touches on a Nagad or Rocket transaction record alongside a data question, you can raise both in the same message. We will route it to the right person.
Live Chat
Open the chat widget on any page of the site. Describe your data question clearly — including which account or transaction record it relates to — and our team will pick it up.
Email Support
Send your privacy or data request to the email address listed on our contact page. Include your registered account identifier so we can locate your records without delay.
Account Help Centre
The help section of your logged-in account area contains published articles on data handling, cookie settings and how to submit a formal data request. Check there first for step-by-step instructions.
DATA HANDLING STANDARDS
How We Protect and Manage What You Share
We apply access controls to limit who inside our organisation can view your personal data. Account records, including payment references from Nagad, Rocket and Upay, are accessible only to staff with a specific operational need. Session data is encrypted in transit. Cookies placed by the site are first-party and session-scoped where possible; persistent cookies are used only for preference storage such as language or layout settings. We do not use third-party advertising trackers on account-authenticated pages. If this policy is updated, we will post the revised version on this page and update the effective date shown at the top. Continuing to use your account after a policy update means you have seen the revised terms — but if anything in a change is unclear, contact our support team before proceeding.
Access Controls
Personal data and transaction records — including Nagad and Rocket payment references — are accessible only to staff with a direct operational need. We do not grant broad internal access to account-level personal information.
Cookie Management
First-party cookies handle session authentication and your saved preferences. You can review and adjust cookie settings through your browser. Turning off non-essential cookies does not remove your ability to log in or use account features.
Retention Schedule
We keep data only for as long as it serves the purpose it was collected for, or as long as applicable law requires. Transaction logs tied to Upay, Rocket or Nagad payments may be retained longer to meet legal record-keeping obligations.
Policy Update Process
When this policy changes, the updated version is posted here with a revised date. If a change affects how we use your data in a material way, we will notify you through your registered account contact before the change takes effect.
POLICY QUESTIONS ANSWERED
Privacy Policy Questions We Hear Most
These are the questions we receive most often about how we handle account data and what your options are under this policy. If your question is not covered here, contact our support team directly.
What personal data does a880 hold on my account?
We hold the details you provided when registering — name, contact information and any payment identifiers you submitted for Nagad, Rocket or Upay. We also hold session logs and transaction references generated during your account activity.
Can I see the transaction records tied to my Nagad or Rocket payments?
Yes. Log in and open the transaction history section of your account. Payment references for Nagad, Rocket and Upay deposits and withdrawals are listed there. If a record looks incorrect, contact support with the reference number.
How do I ask a880 to correct or remove my personal data?
Open account settings to edit your profile details directly, or send a correction or removal request through our live chat or email support route. We will confirm what can be changed or deleted and what must be retained under applicable law.
Does a880 share my data with third parties?
We share data only where required by applicable law or with service partners — such as payment processors handling Nagad or Rocket transactions — who are bound by confidentiality terms. We do not sell your personal data to any third party.
How long does a880 keep my information?
Data is kept for as long as it is needed for the purpose collected. Transaction records, including those from Upay or Rocket payments, may be retained for a minimum period under local legal requirements even after account closure.
Does this policy apply if I access a880 from Bangladesh?
This policy covers your use of the a880 platform. Access and the scope of data handling depend on your local law and eligible region. If you are unsure whether your use is permitted under local law, review the relevant legal requirements before proceeding.
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